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Tag Archives: small business

Beat The Competition – With Better Customer Service – By John LaRosa

Sept. 27, 2019 You've probably noticed that customer service in America today leaves a lot to be desired. Whether it's getting transferred to a call center in India or the Philippines to a person you can't understand, or getting your order wrong at MacDonalds, it's an ongoing problem. It's frustrating and it's unnecessary, and it…
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Globalization Is Good, And Bad – By J. LaRosa, Marketdata

Dec. 16, 2018 Globalization - the development of an increasingly integrated global economy marked especially by free trade, free flow of capital, and the tapping of cheaper foreign labor markets. The new world order. Good or bad? Well, that depends on who you ask. There is no doubt that many U.S. companies have taken advantage of…
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Research Gets Easier, But Harder – J. LaRosa, Marketdata

Dec. 2, 2018 When you've been in a field for 40 years, things change, a lot. The market research field has changed drastically since I began in 1977. Back then, I worked for a small privately owned market research publisher on Long Island, NY. I started as an analyst, working my way up to Division…
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